Networks Hosting

When many companies look to the future, they see expanded services and widening focus. - Not so, for Networks...

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CEO, Jackie Fewell has propelled Networks into doing what they do best, shared hosting for the small and medium sizedbusiness, and she plans to keep it that way.

"We've always focused on shared hosting," Fewell said. "We knew that's what we could do and do well, and we thought there was potential to acquire business from a number of companies that could do well in that space."

And how do you keep a business going when it is so focused on one area? Fewell is convinced superior customer service is the key, and she's sure Networks's second-to-none customer attention is exactly what will keep her company growing and succeeding.

"We decided if we couldn't maintain the highest stand of customer service for our clients, we'd simply grow slower," Fewell explains.

"We thought about going into dedicated or colocated markets, but we don't want to be out there focusing on selling dedicated machines. We're good at what we do now, we will continue to thrive in this market."

Networks has made a few strategic partnerships along the way. Fewell says it's these partnerships which will help get Networks's name out there.

"Our most important partnership is with OpenSRS. We look at them as long-term partners. They help us grow and we, in turn, are increasing their market share - not dramatically, mind you, but a lot of relationships with customers like us will change it dramatically. We're as important to them as they are to us."

If there's any doubt about Networks's obsession to their customer service attention, Fewell put an end to that when we asked her why those looking for hosting services should choose Networks. "Because of our dedication to our customer service. We deliver high quality web hosting service. We're just crazy-nuts about customer service."

Networks backs this up with its proprietary software, which records, stores and files each and every call or email sent to customer support. Every time a customer calls in for whatever reason, or sends an email, that report is filed into Networks's software and stays there. Customers, management, or call centre workers can then access the database by day or event, and see how things have been handled in the past.

"Our tech support people, as well as management, can look at all incoming questions and sort them either by a reply from an individual basis or the entire history of one customer. This allows us to better serve our customers and also lets us know when it's time to hire additional support people. Our customers never get brushed off; we stay on the line with them until the problem is solved."

Looking ahead is essential when running a company - any company. Fewell thinks Networks is on the right track as far as its future goes. "I think for right now there's still so much growth potential with shared hosting, we'll stay there."